Returns are accepted within 14 days of the delivery date, provided that the product is in its original condition, unused, and in the original packaging.
Products that are damaged, altered, or missing parts for reasons not due to our error will not be eligible for a return.
2. Return Process
To initiate a return, customers must contact our customer service team at [contact information] with their order number and reason for the return.
After receiving your return request, we will provide instructions for returning the product. Customers are responsible for the cost of return shipping.
3. Refunds
Once the returned item is received and inspected, we will notify the customer of the approval or rejection of their refund.
If approved, the refund will be processed and credited to the original payment method within 7-10 business days.
Shipping fees are non-refundable, and a restocking fee may apply for certain returns.
4. Exchange Policy
We only replace items if they are defective or damaged upon delivery. If you need to exchange a defective product for the same item, please contact our customer service team.
5. Non-Returnable Items
Certain products, including perishable goods, downloadable software, and gift cards, are not eligible for return or refund.
Sale items are non-refundable unless they are defective or damaged.
6. Contact Us for Returns For any questions or concerns regarding returns or refunds, please reach out to us at info@costlesshub.ae.
