Return and Exchange Policy (Retail Store and Online)
At Costless Hub, we prioritize your satisfaction. If you’re not completely happy with your purchase, we offer a return option within seven (7) days from the date of collection or home delivery. Returns and exchanges are subject to the following terms and conditions:
For Product Returns & Exchanges:
Customers can visit any Costless Hub store across the UAE, contact the Costless Hub Helpline at 026756804, email us at info@cost.local, or reach us via WhatsApp at +971 50 889 7226 for assistance.
Accessories & Personal Care Items:
– Returns are accepted if the product remains sealed/packed or has a manufacturing defect upon opening. Returns are not accepted if the product has been opened and is in good working condition.
Hard Goods:
We will accept return of the item within 7 days of your purchase if the item is not working or is found defective. If the product is found to be defective after 7 days from date of purchase, visit our service center you may call customer care at +971-508860922 you can visit any of our stores to get the product examined by our expert customer care representatives.
If the product packing or seal is opened & it’s returned within 7 days, a minimum 15% restocking fees would apply on product regular selling price provided product is un-used & confirmed by store customer service that same can be offered to another customer. Personal care items, gaming software and generic software are not applicable for exchange.
Return and Exchange Not Applicable:
If the packaging is incomplete, or the product is damaged or scratched.
For customized or special-order products, cut cables/wires, apparel, personal care, and hygiene items.
If the online activation code has been scratched or redeemed.
If the device has an activation or password lock, such as Find My iPhone (FMIP), Find My Mobile (FMM), or Find My Device (FMD).
If the VAT has already been refunded against the invoice.
Restocking Fees:
If the packaging is soiled or opened, and the product is not defective, unused, or without visible scratches, it will be accepted back with the following restocking fees:
For Apple products: Minimum 30% or as per applicable criteria.
For other brands: Minimum 15% or as per applicable criteria.
For major/medium home appliances and large panels, restocking fees will be applied after a review by the authorized service partner.
Returns for Major/Medium Home Appliances, Large Panels, Audio/Video Products:
Returns or exchanges will be processed based on the investigation report and approval from the manufacturer’s authorized service center.
Handling Charges for Returns:
For customers who accept supplier delivery and request a return within 7 days of purchase, a handling charge will apply.
Dead on Arrival (DOA) or Non-Functional Products:
Products that are dead on arrival or not functioning according to the manual will be exchanged or returned after verification by Costless hub personnel or the manufacturer’s authorized service center. This process may take up to four business days.
Important Data and Information:
Costless hub is not responsible for transferring any data from returned products or for any loss of data stored on returned items.
Refunds:
Refunds for purchases made with credit/debit cards will be processed back to the same card used for the transaction.
Refunds for purchases made with gift cards or loyalty points will be issued via a Costless Hub gift card.
Refunds will be processed within 7 to 14 business days after the return process is completed.
Non-Refundable Charges:
Service, delivery, and installation charges are non-refundable once acknowledged by the customer.
Inspection:
Customers should inspect products before signing the Proof of Delivery (POD). Any product reported as damaged after signing the POD will not be eligible for returns or warranty claims.
Extended Warranty/Damage Protection Plans:
These can be returned if the product is returned within the manufacturer’s warranty period. The store management’s decision will be final.
RETURN AND EXCHANGE POLICY (Marketplace)
For marketplace products, customers should call the Costless Hub Helpline at 026756804, email us at info@cost.local, or contact us via WhatsApp at +971 50 889 7226. Marketplace products cannot be exchanged or returned at Costless hub stores.
Marketplace Product Conditions:
Products must remain unopened and sealed.
Fragrances, perfumes, cosmetics, apparel, linen, stationery, personal care, hygiene products, and online activation cards cannot be returned or exchanged if opened or used.
Supermarket products, consumables, and fresh food must be returned within 24 hours. Non-consumable goods must be returned within seven days.
Dead on arrival (DOA) products or those not functioning as per the manual will be exchanged or returned after verification by the seller. This process may take up to seven business days.
Inspection:
Customers are required to inspect products before signing the Proof of Delivery (POD). Any damage reported after signing the POD will not be eligible for returns or warranty claims.
RETURN AND EXCHANGE POLICY (Open Box/Display Units)
The standard Costless Hub return, exchange, and warranty policies do not apply to open box and display items. Defective products must be returned to any Costless Hub store within seven (7) days of purchase after verification by authorized personnel.
Warranty:
A six-month warranty applies to open box and display units purchased from Costless Hub. The warranty will be voided if the product is tampered with, opened, or shows signs of physical or liquid damage.
Important:
If customers are found to be abusing the return policy by making excessive returns, returning items not in their original condition, or frequently canceling orders, Costless Hub reserves the right to issue warnings, impose restrictions, or terminate customer accounts as deemed necessary.
